How we help businesses

SMT-X helps businesses create a fully automated, single environment to manage employee requests and their fulfillment. By helping businesses establish a unified infrastructure to process requests, SMT-X helps businesses reduce administrative overhead and attain cost savings along the way.

Still too many businesses operate the old way.  Many different stakeholders across multiple departments handle different requests using different types of rules, approval mechanisms and software applications.  Governance and corporate guidelines often vary throughout the organization. And in many cases, organizations work with multiple service providers – each with their own portals and procedures. This not only creates a typical bottleneck in processing requests, but also leads to errors, reduced service levels, and a lack of insight into available resources.

SMT-X helps businesses address these issues. With SSP6, businesses have a single solution for the entire organization. Through automated workflows and interoperability with third-party applications and external service providers, SSP6 delivers an integrated, controlled approach to request management. Businesses now have full control over, and insight into the entire request process – from start to finish.