HOME > About SMT-x
Continental is an international automotive supplier with approximately 190,000 people at more than 190 locations worldwide. With its large workforce, processing employee requests took time and resources. In particular, the company needed a solution for its employees to readily order phones and service plans, and to request software applications.
Continental turned to SMT-X to implement SSP6. Now, employees can order phones, view and amend service plans through a centralized mobile phone shop. They can also request software applications using SSP6 Request Forms. SSP6 handles the entitle workflow, including any required approvals, and automatically delivers the software to the employee once the workflow has been completed.
Hannover Re Group
Hannover Re is the third-largest reinsurer in the world. It transacts all lines of non-life and life and health reinsurance and is present on all continents with a staff of approximately 2,200. The company needed to support centralized processing of IT-related requests in conjunction with its existing SAP Service Management (SM7) environment.
Working with SMT-X, Hannover Re entirely streamlined the processing of IT-related requests. Employees can now order hardware and software, report incidents, request access to server folders, and more through the SSP6 self-service portal. SSP6 interfaces directly with Hannover Re’s SM7 environment. Each request creates a ticket in SM7 with a loopback into SSP6 when the ticket has been completed.
Siemens AG is a global powerhouse in electronics and electrical engineering, operating in the energy and healthcare sectors. Siemens was looking for ways to empower employees to manage requests for a large variety of items, and gain insight into costs in order to attain savings.
In working with SMT-X, Siemens has more than achieved its goals. Several regional offices use SSP6 to automate their employee onboarding processes. SSP6 My Items is used extensively to monitor costs of items delivered by third-party providers, leading to significant cost reductions. Siemens also implemented a custom-developed eCar module enabling employees to rent electric cars. The company uses four SSP6 Web Store modules so employees can request IT services, and order hardware, software and mobile devices. And SSP6 Reporting triggers and manages SOX reporting as needed.
Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. The company has approximately 122,000 employees worldwide. With a multitude of employee requests each day, the company needed a central environment to fulfill requests in an expedient manner.
SMT-X has helped Honeywell successfully streamline the request management process. SSP6 is now used to fulfill requests from various sources within a single environment. All requests, including requests for travel, shipping, IT and HR services, are processed on time. And SSP6 support the company’s request management processes in 10 languages including Chinese and Japanese.