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The SMTX Group


SMTX was founded in 2009 with the vision of delivering a standardized solution for Service Request management to enterprise customers. In earlier roles, the company’s founders had successfully completed the implementation of a request management solution at Honeywell and Starwood Hotels & Resorts. This real-life knowledge translated into future success. Today, SMTX helps large companies across industries attain cost savings and operational efficiency through best-in-breed Service Catalog management and request process automation.



The distribution of SMTX software solutions is done through a network of partners. We work together with highly rated consultancy firms across Europe.


In 2016 SMTX has decided to join ITRP in their mission to bring simplicity to managing multi vendor landscapes. SMTX is proud reseller of ITRP and offers add-on solutions to this IT Service Management platform for enterprises.

Our Management Team

Dominic De Vilder, CEO | Phone: +31 43 8526 000

Raymond Crijnen, MD | Phone: +31 43 8526 000

Dominic brings over 20 years experience in enterprise software to SMTX. Prior to founding SMTX, Dominic held positions at Alcatel e-Com, and A&D Consultancy. While at A&D Consultancy, he spearheaded the design and implementation of Honeywell’s request fulfillment solution. Building on his extensive software development and management experience, Dominic founded SMTX in 2003. In his current role as Founder and CEO of SMTX, Dominic oversees the company’s strategic growth and expansion into global markets.

As Managing Director, Raymond leads the company’s efforts in customer acquisition and strategic partnerships. His background includes extensive experience in project management and IT consultancy for large enterprise organizations. He has in-depth knowledge of IT processes and can readily convert customer pain points into stellar solutions.

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