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ITRP - Premium ITSM in the cloud

ITRP is an enterprise-class IT service management application built specifically for multinational organizations. Apart from the obvious needs to operate across different time zones and in multiple languages, multinationals have several more sophisticated ITSM requirements. 


ITRP is a premium IT service management application service. It is the only ITSM solution that tracks both end-to-end SLAs and the SLAs with external service providers. 


ITRP also offers the most intuitive user interface of any enterprise-class ITSM application and delivers the fastest response times for organizations that operate globally.

ITC Germany GmbH

ITC steht für IT Service Management (ITSM), mithin steht ITC für Innovation. Zwischen klassischem System- und Netzwerkmanagement und der modernen Ablaufgestaltung innerhalb von IT Organisationen nach ITIL haben wir ein optimales Konzept einer umfassenden Integrationsberatung von zukunftsweisenden Technologien und kundenorientierten Prozessen für Sie entwickelt – der Mensch steht dabei stets im Mittelpunkt.


SMTX and ITC Germany have a partnership in Germany to resell the SMT-X software solutions and provide consultancy services and support.

SYSback Systemhaus

Das unabhängige SYStemhaus SYSback wurde 2002 gegründet und steht seither für innovative Systemlösungen rund um Ihre IT-Infrastruktur und Ihr IT Service Management.
Wir unterstützen unsere Kunden mit Prozessberatung und Projektleitung, bei der Auswahl der passenden Software und Hardware, bei der Implementierung vor Ort und im IT-Betrieb mit vertraglich zugesagten Kostenreduzierungen 
von 25% und mehr.

Promexis Belgium and Luxembourg

Promexis is specialised in Consultancy in Process and Performance Management, Project Management and Communication, Risk and Compliance, Process and Communication Automation.

SMTX and Promexis have a partnership in the regions Belgium, Luxembourg and France to resell the SMTX software solutions and provide consultancy services.

Westbury IT Services

Westbury is the worldwide leader in reporting solutions for HP ITSM platforms. Westbury pioneered the principle of Service Management Intelligence, which puts the power of self-service reporting in the hands of those who need it most: process owners, IT managers and decision-makers. Service Management Intelligence allows IT departments to make informed decisions, and prove the value of IT to the business.

SMTX and Westbury have a partnership to migrate Westbury Service Request Manager customers to SMTX Self Service Portal.

FastPass password reset

For all organizations end-user availability 24*7 is important. IT password management software must therefore give a complete solution for password self-service for password reset with fast and easy implementation, with a continuously high self-service rate. This is made possible with strong supporting processes even including the service desk.

SMT-X and FastPassCorp have a partnership to include the FastPass technology within the SMT-X Self Service Portal in order to provide world class password reset features.

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