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Modern design, easy to use
The SMTX Process Management Platform has a modern look-and-feel and is extremely easy to use. Service teams can be enrolled within a day and become productive immediately.
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Customers using Self Service have access to a portal matching your corporate identity.
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Our mobile app offers access to running requests, approval actions and new requests on the go.
From e-mail to ticket
E-mail remains the most important way of communication within companies. Self Service portals may have obvious benefits, customers often prefer sending an email.
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The SMTX Process Management Platform offers an easy way to convert incoming emails into tickets. Simply drag-and-drop the incoming email into a subfolder of your mailbox and the ticket will be created automatically.
Integrations
Connect the SMTX ticketing solution to any system you have in your network. Those integrations work in 2 directions. SMTX supports all common technologies like SOAP, REST and XML to create interfaces.
Security
SMTX offers a broad range of security features to keep your data save. Encryption is used to store sensitive data in the database and user roles can be defined to grant access.
On-premise or in the cloud
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By default, the SMTX solution is installed in your local network. This ensures high security for your data and simplified connectivity to other systems like your authentication provider or data sources.
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When desired, SMTX can also offer its software as a cloud services. Your instance will be made available on a secure server in the cloud and SMTX manages the environment for you.
Get a demo
When you think the SMTX Process Management Platform could fit your business needs, please do not hesitate to request a demo. We will be happy to offer you a personal 30-minute introduction using web meeting technology.