As a service organisation you want to organize and manage your activities with Services. Thinking in terms of services, instead of technology or products, allows you to get a better understanding how your services improve business processes and gives insights in operational cost. The SMTX Service Catalogue allows you to define your service definitions and publish this to your customers. This way a hierarchical service portfolio is build-up and managed.
Add additional information like service costs, SLA achievements and external vendor performance to your Service Catalogue to analyse performance of the full service chains.