This week SMTX announces to have joined the ITRP Partner Network. ITRP is a premium IT service management application service. It is the only ITSM solution that tracks both end-to-end SLAs and the SLAs with external service providers. ITRP also offers the most intuitive user interface of any enterprise-class ITSM application and delivers the fastest response times for organizations that operate globally.
With the SMTX Integration Manager, SMTX already offered organizations control over their service portfolio definition. It offers a solution to actively manage vendor contracts and keep service descriptions up-to-date. With ITRP we are able to offer customer the possibility to take the next step. With the Service Catalog as starting point, ITRP is able to measure SLA achievements for all vendors active in a service chain.
SMTX offers license contracts, implementation consultancy and technical integration services on ITRP application. Get in contact with us for more information on firstname.lastname@example.org.